7senci's Privacy Policy

1 Introduction and Purpose

7senci is a trusted online gaming platform in Bangladesh. This privacy policy ("Policy") tells you how 7senci collects, stores, uses, discloses, and protects your personal information ("Personal Data"). By using the 7senci.cam website, you are giving your full consent to the terms of this Policy.

This policy applies to website visitors, registered members, and anyone who uses 7senci's services. You are encouraged to read this policy in full before creating or continuing to use an account on this platform.

2 Definitions

• Personal Data: Any information by which you can be identified, directly or indirectly.
• Processing: Any operation carried out on personal data — collection, storage, use, transfer, or deletion.
• Platform: 7senci's website, mobile version, and all related services.
• User: Any person who opens an account or uses the platform's services.
• Third Party: Any person or organization other than 7senci.

3 What Information We Collect

7senci may collect the following categories of personal information:

• Identity Information: Full name, date of birth, and national identity card number.
• Contact Information: Email address and current postal address.
• Financial Information: Deposit and withdrawal transaction details, bKash / Nagad / Rocket account numbers (last few digits only), and bank account information.
• Technical Information: IP address, browser type, device information, cookies, and session data.
• Usage Information: Game history, betting records, login times, page visits, and navigation patterns.
• Communication Records: Your conversations with the support team via live chat and email.

4 How We Collect Information

We collect information in the following ways:

• Directly from you: Through registration forms, account verification, deposits and withdrawals, and support interactions.
• Automatically: Via cookies, log files, and tracking technologies when you use the platform.
• From third parties: From payment processing partners and, where applicable, identity verification agencies.

7senci never unnecessarily collects sensitive personal information such as religious beliefs, political opinions, or health data.

5 How We Use Your Information

7senci uses collected information for the following purposes:

1. Account Management: To handle registration, verify identity, and ensure the security of your account.
2. Service Delivery: To operate games, process deposits and withdrawals, and award bonuses.
3. Customer Support: To resolve your issues via live chat and email.
4. Security and Fraud Prevention: To detect and prevent irregular activity and maintain overall platform security.
5. Legal Compliance: To keep records required to comply with applicable laws and regulations.
6. Service Improvement: To analyze user experience and improve the quality of the platform.
7. Responsible Gaming: To review usage patterns and provide assistance where needed.

Without your explicit consent, 7senci will not use your information for marketing, advertising, or unrelated communications.

6 When We Share Information with Third Parties

7senci never sells your personal information to third parties for commercial purposes. However, limited information may be disclosed in the following situations:

• Payment Partners: Necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
• Game Providers: The minimum information necessary to operate services is shared with trusted software partners.
• Legal Obligations: When required to comply with court orders, lawful requests from investigating authorities, or applicable law.
• Cybersecurity: To relevant authorities to prevent fraud, money laundering, or other criminal activity.

Any third-party service provider is bound by strict confidentiality agreements and may only use information for the specified purpose.

7 Security Measures

7senci maintains both technical and administrative security measures to protect your personal information:

• SSL Encryption: All communications on the website and application are secured with industry-standard SSL/TLS encryption.
• Data Encryption: Sensitive information collected — passwords, payment details — is stored in encrypted form.
• Access Control: Only authorized staff can access information, and only to the extent necessary.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Incident Response Plan: There is an effective plan to take prompt action and notify affected users in the event of any data breach.

However, it is not possible to guarantee one hundred percent security when transmitting data over the internet. We take every precaution, but you are also responsible for keeping your account password confidential.

8 Data Retention Period

7senci retains your personal information for as long as it is needed to provide services or meet legal obligations. Even after account closure, information may be retained for the following reasons:

• Financial transaction records must be retained for the legally required period.
• Information needed for investigations related to fraud and money laundering prevention.
• As evidence for dispute resolution or legal claims.

After the required period has ended, data is securely deleted or anonymized.

9 Cookie Policy

The 7senci website uses cookies and similar technologies. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: To maintain login sessions and ensure security — without these, the site will not function properly.
• Functional Cookies: To remember your preferences such as language selection and session information.
• Analytics Cookies: To analyze user behavior and improve service quality.

You can reject or delete cookies by changing your browser settings. However, some platform features may not work properly as a result.

10 Your Rights Over Your Personal Information

7senci believes you should have control over your own information. You have the following rights:

• Right of Access: The right to request information about what data we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information in your account.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances (not applicable where legal obligations exist).
• Right to Withdraw Consent: The right to withdraw previously given consent at any time.
• Right to Complain: The right to contact us if you are dissatisfied with how your data is being processed.
• Data Portability: The right to request your information in a structured format where applicable.

To exercise these rights, send an email to [email protected] or contact us via 24/7 live chat. We will aim to respond to your request within 30 working days.

11 Privacy of Minors

7senci strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from minors. If you suspect that information from a minor has reached us, please notify us immediately at [email protected]. Upon confirmation, that information will be deleted without delay.

12 Changes to This Policy

7senci reserves the right to change or update this privacy policy at any time. For significant changes:

• The "Last Updated" date at the top of the page will be changed.
• Registered users will be notified by email of significant changes.
• Continued use of the platform after changes will be taken as your acceptance of the new policy.

You are advised to review this page regularly after any changes.

13 Related Policies and Information

Alongside this privacy policy, please also read the following documents:

• Terms and Conditions — The complete terms for using the platform.
• Responsible Gaming — Guidelines for safe and responsible gaming.
• FAQ — Answers to common questions.